1. Home
  2. FAQ
Help Centre

Orion Stars FAQ — Your Questions, Answered

Everything you need to know about your Orion Stars account — from deposits and withdrawals in PKR to cricket betting, bonuses, the mobile app and more. If you can't find what you're looking for, our support team is online 24/7.

Account & Login Deposits & Withdrawals Bonuses Mobile App
50+ FAQ Topics Covered
24/7 Live Support Available
<5 min Avg. Support Response
PKR All Transactions Local
Browse by Topic

What Do You Need Help With?

Jump straight to the topic that matters most to you right now.

Account & Login

Questions about creating an account, logging in, resetting your password, or verifying your identity — all covered in detail below.

Deposits & Withdrawals

How to add funds in PKR using JazzCash, Easypaisa, Raast or bank transfer — and how to get your winnings out quickly.

Bonuses & Promotions

How welcome bonuses work, daily reload offers, wagering requirements, and what you need to do to claim your rewards.

Games & Betting

From slots and live casino to cricket betting and fish games — understand how each game type works and where to find them.

Mobile App

How to download and install the Orion Stars app for Android, troubleshoot installation issues, and get the best mobile experience.

Security & Responsible Gaming

How to keep your account safe, set deposit limits, manage your playing time, and access self-exclusion options if needed.

All Questions Account Payments Bonuses Games App

Account & Login

Creating your Orion Stars account is straightforward. Click the Register button at the top of any page and fill in your basic details — your name, email address, a username, and a strong password. Once submitted, you'll receive a confirmation to verify your email. After that, your account is active and you can make your first deposit in PKR right away. The whole process typically takes under two minutes.

Go to the Login page and click the "Forgot Password?" link below the password field. Enter the email address linked to your account and follow the instructions sent to your inbox. If you can't find the email, check your spam or junk folder. For further assistance, our live chat support team is available 24/7 and can help verify your identity and restore access quickly.

No — each player is allowed only one account on Orion Stars. Creating multiple accounts is against our Terms and Conditions and may result in the suspension of all associated accounts. If you're having trouble accessing your existing account, please contact our support team rather than registering a new one. They'll get you back in within minutes.

Log in to your account and navigate to your profile or account settings. From there you can update your phone number, email address, and other personal details. Some changes — such as your registered name — may require identity verification. If you run into any difficulty, live chat support can walk you through the process step by step.

Deposits & Withdrawals

Orion Stars supports all major Pakistan payment channels. You can deposit in PKR using:
  • JazzCash (mobile wallet & bank account)
  • Easypaisa (mobile account & over-the-counter)
  • Raast (instant bank-to-bank transfer)
  • Bank Transfer (all major Pakistani banks)
  • Debit and Credit Cards
  • Mobile Wallets
All deposits are processed in PKR with no currency conversion fees.

Most deposits via JazzCash and Easypaisa are credited within a few seconds to two minutes. Raast and bank transfers may take slightly longer depending on your bank, but are typically reflected within 5–15 minutes. If your deposit hasn't appeared after 30 minutes, contact our support team with your transaction reference number and they'll look into it immediately.

Head to the Withdrawal section in your account dashboard. Select your preferred withdrawal method — JazzCash, Easypaisa, Raast or bank account — enter the amount you'd like to withdraw, and confirm the request. Most withdrawals are processed within minutes. First-time withdrawals may require a quick identity check to protect your funds. Once verified, subsequent withdrawals are typically faster.

Yes, minimum and maximum withdrawal limits apply and may vary depending on your account level and the payment method you choose. VIP account holders generally enjoy higher daily withdrawal limits. For the most up-to-date limits, check the Withdrawal page within your account or ask our support team directly — they'll confirm the current figures for your specific account tier.

Withdrawal delays are uncommon but can happen for a few reasons: pending identity verification, an active bonus wagering requirement that hasn't yet been met, or a temporary hold placed during a security review. If your withdrawal has been pending for more than an hour, contact our 24/7 support team via live chat with your withdrawal reference number and they'll resolve it as quickly as possible.

Bonuses & Promotions

New players at Orion Stars are greeted with a welcome bonus on their first deposit. The exact amount and structure of the current welcome offer can be found on the promotions section of your account after registering. Bonuses are credited in PKR and come with wagering requirements — make sure to read the full terms before claiming so you know exactly what's needed to unlock your bonus funds for withdrawal.

A wagering requirement means you need to play through your bonus a certain number of times before you can withdraw it as real cash. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place bets totalling PKR 20,000 using that bonus before it converts to withdrawable funds. Progress is tracked automatically in your account. Slots and fish games typically contribute 100% towards wagering, while some other game types may contribute less.

Yes — Orion Stars runs regular reload promotions for existing players. These include daily login rewards, weekly cashback offers, and special promotions tied to cricket events like PSL matches and T20 international fixtures. Check your promotions inbox after logging in to see what's currently available for your account. Promotions change regularly so it's worth checking in each time you log in.

Games & Betting

Orion Stars offers a wide variety of games across multiple categories:
  • Slots — hundreds of video slot titles with various themes and jackpots
  • Live Casino — real dealer tables including roulette, baccarat, blackjack and more
  • Fish Games — popular shooting-style games loved by Pakistan players
  • Sports Betting — live and pre-match odds on cricket, PSL, football and esports
Browse the full selection in the Game Lobby.

Absolutely. Orion Stars covers Pakistan Super League (PSL), T20 internationals, Test matches, and all major cricket events with live in-play betting. You can place ball-by-ball bets, over totals, match winner markets, and more — all in PKR. Odds update in real time throughout the match so you can react to what's happening on the pitch as it unfolds.

All casino games on Orion Stars use certified Random Number Generator (RNG) technology to ensure every spin, card deal, and game outcome is completely random and unbiased. Live casino games are streamed from professional studios with real dealers and real equipment, providing full transparency. The platform is committed to fair play for every player at every stakes level.

Mobile App

The Orion Stars app is available for Android and can be downloaded directly from our App page. Since it's distributed outside the Google Play Store, you'll need to allow installation from unknown sources in your Android settings. Go to Settings → Security → enable "Install from unknown sources", then open the downloaded APK file and follow the prompts. The app installs in under a minute and uses the same login credentials as the website.

The most common reason for installation failure is that "Install from unknown sources" hasn't been enabled in your device settings. On newer Android versions this setting may be labelled "Install unknown apps" and found under specific app permissions. If you've already enabled this and it still won't install, check that you have enough free storage space and that you're using a supported Android version. Still stuck? Our support team can walk you through it in the live chat.

Currently the dedicated app is available for Android devices. iPhone and iPad users can access the full Orion Stars platform through Safari or any modern mobile browser — the website is fully optimised for iOS and works smoothly without needing a separate app. All features including deposits, withdrawals, live casino and cricket betting are available via the mobile browser version.

Security & Responsible Gaming

Orion Stars uses 256-bit SSL encryption on all connections to protect your personal information and financial data from interception. Passwords are stored using industry-standard hashing, meaning they are never stored in plain text. We also monitor accounts for unusual activity and may place temporary holds if something doesn't look right — this is for your protection. For your own safety, always use a unique, strong password and never share your login credentials with anyone, including support staff who will never ask for your password.

Yes — Orion Stars encourages all players to use the responsible gaming tools available in their account settings. You can set daily, weekly, and monthly deposit limits to help you stay within your personal budget. Session time reminders can also be configured to notify you when you've been playing for a set period. These tools are there to help you keep gaming enjoyable. If you'd like to take a longer break, self-exclusion options are also available — contact support to arrange this. For more information, visit our Responsible Gaming page.

No — Orion Stars is strictly for adults aged 18 and above. Anyone found to be underage will have their account suspended immediately. We take this responsibility seriously. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gaming platforms. If you believe a minor has created an account, please contact our support team immediately.

Still Have Questions? Here's How to Reach Us

The FAQ above covers the most common topics our Pakistan players ask about, but we know that sometimes you need a direct answer for your specific situation. Our customer support team is available around the clock via live chat — just look for the chat icon when you're logged in to your account. Response times are typically under five minutes, and our agents are familiar with all aspects of the platform from payments and bonuses right through to technical issues with the app.

For account-specific queries — like checking on a withdrawal, disputing a transaction, or requesting a higher limit — it's always faster to contact support directly rather than searching through documentation. Have your account username and any relevant transaction reference numbers ready and the team will be able to assist you straight away.

You can also find additional guidance in the Terms and Conditions and Privacy Policy pages, which contain detailed information about how the platform operates, how your data is handled, and the rules that apply to bonuses and promotions.

Quick Links

Supported Payments

New to Orion Stars?

Join thousands of Pakistan players already enjoying casino games, slots, fish games and live cricket betting — all in PKR.

Register Now — It's Free

Responsible Gaming

Set deposit limits, session reminders and self-exclusion options to keep gaming fun and within your budget.

Learn more about Responsible Gaming
Ready to Get Started?

Join Orion Stars and Start Playing Today

Register in under two minutes, deposit in PKR with JazzCash or Easypaisa, and claim your welcome bonus. The full game library is waiting for you.

Register Now Login